Michelle Libman

Major: Recreation Administration
Hometown: Ventura, CA
Class: Senior
Program Position: Student Assistant | AS Conference Services

How did you first get connected with Conference Services?
I looked on the AS Chico website and was amazed to see all the choices. I browsed periodically to see what was available and this job popped up. It correlates well with my major so I applied and was hired in spring of 2012.

How would you describe your current position with Conference Services?
I work with student organizations, university departments, and community groups as the front office desk agent. I help clients get what they need for the event they’re planning in the BMU. Those logistics include room reservations, room set-up, equipment needs, and any other tips or advice that will help them have a successful event. We coordinate a wide variety of events including career fairs, blood drives, banquets, galas, fund raisers, exhibitions, etc. I also make reservations for groups to use mall tables in the BMU and to post electronic messages on the marquee outside the building.

What does working in Conference Services do for you personally, professionally, or academically?
I’m specializing in event management so this job is the perfect fit in my professional realm. I do a lot more than just reserve rooms. I get to see how all the behind the scenes event logistics are managed. It also provides great networking. I get to build relationships with our clients and further improve my customer service skills. What I learn in my coursework, I can apply on the job. Recently we just talked about how to deal with service recovery in one of my classes.

The staff helps us to be better prepared for real work experiences. We’re offered opportunities to branch out and develop other skills through different experiences.  For instance, I’m getting to take minutes at the Bell Memorial Union Committee meetings. I can also use my conference services experience as the lead student coordinator for the This Way to Sustainability Conference happening in March.

What do YOU bring to the table in your position at Conference Services?
I’m very detail oriented, a perfectionist, which is very important in this job. I’ve worked at three other customer service related jobs so I bring that experience to my job. I get to work in a family atmosphere where everyone is friendly and welcoming and always willing to pitch in as a team.

What are your career plans and how does your job with the Associated Students better prepare you for that path?
I’m applying for jobs now by looking on-line, making connections, using the Career Center’s job site, JobCat, etc. I want to be an event coordinator for a sports management company or something health and fitness related. Working for Nike would be my dream job!